There are many things to look for when finding the right health care services. It is essential to choose the right home health care services that fit you and your needs. Take some time to research health care staff credentials, patient satisfaction scores, and accreditation.
- Staff Credentials
While looking for a home health care service, it is vital to research staff credentials. The home health team should be professionals with licenses and certifications in their fields. Since team members will be caring for you or your loved one, be sure to complete background checks. This will help ensure not only your safety but your loved ones as well. Ask your home health agencies questions, such as: Do team members complete background checks and special training? What are the care team members qualifications?
- Patient Satisfaction Scores
Check patient satisfaction scores before committing to a home health care service. Centers for Medicare and Medicaid Services (CMS) monitor and report on home health agencies’ quality. CMS also measures and reports on the experiences patients have had. Patient satisfaction scores can help you determine which home health care agency is best for you. By selecting a home health care agency with a strong patient satisfaction score, you will have a positive experience. An important question to ask your future home health care agency is; how do patients and families rate your home health services?
Research home health care accreditations. Home health care agencies are not required to have accreditations. Home health care agencies that have accreditations allow them to demonstrate their efforts and commitment to a higher performance level. Accreditation Commission for Health Care (ACHC), Joint Commission, and Community Health Accreditation Program (CHAP) recognizes home health care agency accreditations. Questions to ask your home health agency: Where can I find more information about your accreditations? Are you nationally accredited?
Remember, before choosing a home health care agency research staff credentials, patient satisfaction scores, and certification. Do not be afraid to ask questions. Asking questions will help you determine which health care agency is right for you or your loved one.